RETURNS POLICY
Q. What is your return policy?
Our return policy is designed to ensure customer satisfaction while maintaining the quality and integrity of our products. If you need to return an item, we ask that you adhere to the following guidelines:
- Inspection and Reporting: Our warehouse team thoroughly inspects each item before shipment. If you notice any discrepancies or damages upon receiving your item, please report them within seven (7) business days to ensure a prompt resolution.
- Return Timeframe: Please make all returns within 30 days of purchase. This timeframe helps us manage inventory and process returns efficiently.
- Condition of Returned Items: Items must be returned in their original condition to be eligible for a refund or exchange. This includes all accompanying paperwork, packaging, and accessories, with attached tags. Items should be unworn, unaltered, and unwashed to qualify for a return.
- Return Process: For a streamlined return experience, we offer an automated returns form through our Returns Center. This online form simplifies the process and provides instructions and information about our returns policy.
Please ship your returns to the address provided after you complete the Easy Returns form in our Returns Center. If you have any questions or need further assistance, our customer service team will guide you through the process.
Q. What Items can not be exchanged?
- Items purchased past the 30-day return policy.
- Items marked as final sale.
- Gifts or promotional items with retail value.
- Items purchased using a 15% discount code or above.
- Sales and clearance items.
- Original shipping and handling fees.
Q. How soon will I receive my Refund?
You can expect to receive your refund typically within 48 hours after returned items have been inspected by the return department. Once the inspection is complete, you will be notified via email regarding the status of your refund.
To ensure a smooth and efficient return process, please ensure that your items are unworn and unwashed, as these are common requirements for a valid and qualifying return claim. Additionally, it is important to fill out the necessary form, which can be found at the link below, to expedite the return process.
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